Community Pharmacy Patient Questionnaire (CPPQ) Results
Survey Questions and Scores May 2023
You can get the survey PDF here -> Download the survey
Survey Questions and Scores May 2021
Top Areas of Performance
| Question |
% of Respondents Satisifed with the service |
| The Staff Overall |
100 |
| Being polite and taking the time to listen to what you need |
100 |
| The service you received from the Pharmacist |
100 |
| Providing an efficient service |
100 |
| Providing advice on a current health problem or a longer term health condition |
100 |
| If you had a prescription delivered today, how satisfied were you with the time it took to provide your prescription |
100 |
Areas in greatest need for improvement
| Question |
% of respondents dissatisfied with service |
Action taken or planned (including timescale) |
| Having in stock the medicines/appliances you need |
1 |
Pharmacy will review Stock Ordering process in 28 days of the report
|
Pharmacy response to respondent's additional comments.
| Areas within control of the pharmacy |
Areas outside the control of the pharmacy |
|
Customers made no comments
|
Customers made no comments
|
Age range of respondents
| 16-19 |
20-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
| 0% |
6% |
16% |
21% |
16% |
13% |
29% |
Profile of respondents.
| This is the pharmacy that the respondent chooses to visit if possible |
This is one of several pharmacies that the respondent uses |
This pharmacy was just convenient on the day for the respondent |
| 24% |
21% |
56% |
Survey Questions and Scores February 2020
Top Areas of Performance
| Question |
% of Respondents Satisifed with the service |
| Providing advice on health services or information available elsewhere |
100.0% |
| The staff overall |
100.0% |
| The service you received other pharmacy staff |
100.0% |
| Cleanliness of the pharmacy |
100.0% |
| Answering any queries you may have |
100.0% |
Areas in greatest need of improvement
| Question |
% of respondents dissatisfied with service |
Action taken or planned (including timescale) |
| Providing advice on a current health problem or longer term health condition |
1.0% |
Pharmacy to review their signposting materials and training on LTC within 28 days of the report |
| Having in stock the medicines/appliances you need |
1.0% |
Pharmacy will review Stock Ordering process to reducing owings within 28 days of the report
|
| Providing an efficient service |
1.0% |
Manager will review customer service within 28 days of the report |
Our response to customers additional comments
Our customers didn't make any additional comments this year
Areas within control of the pharmacy
Medication is obtained from many suppliers to maintain availablility.
Average age of respondents
| 16-19 |
20-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
| 2.3% |
10.3% |
8.0% |
9.2% |
8.0% |
35.6% |
26.4% |
Profile of respondents
| This is the pharmacy that the respondent chooses to visit if possible |
This is one of several pharmacies that the respondent uses |
This pharmacy was just convenient on the day for the respondent |
| 99.0% |
1.0% |
0.0% |
Survey Questions and Scores March 2019
Top Areas of Performance
| Question |
% of Respondents Satisifed with the service |
| Being polite and taking the time to listen to what you want |
100.0% |
| Someone available to deal with problems after delivery |
100.0% |
| The service you received from the pharmacist |
100.0% |
| Providing an efficient service |
100.0% |
| Being able to speak to the pharmacist |
100.0% |
Areas in greatest need of improvement
| Question |
% of respondents dissatisfied with service |
Action taken or planned (including timescale) |
| |
|
|
| |
|
|
| |
|
|
Our response to customers additional comments
Areas within control of the pharmacy
Medication is obtained from many suppliers to maintain availablility.
Average age of respondents
| 16-19 |
20-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
| 6.8% |
10.8% |
13.5% |
24.3% |
13.5% |
20.3% |
10.8% |
Profile of respondents
| This is the pharmacy that the respondent chooses to visit if possible |
This is one of several pharmacies that the respondent uses |
This pharmacy was just convenient on the day for the respondent |
| 89.6% |
9.0% |
1.5% |
Survey Questions and Scores April 2018
Top Areas of Performance
| Question |
% of Respondents Satisifed with the service |
| The Staff Overall |
100 |
| Being polite and taking the time to listen to what you need |
100 |
| The service you received from the Pharmacist |
100 |
| Providing an efficient service |
100 |
| Providing advice on a current health problem or a longer term health condition |
100 |
| If you had a prescription delivered today, how satisfied were you with the time it took to provide your prescription |
99 |
Areas in greatest need for improvement
| Question |
% of respondents dissatisfied with service |
Action taken or planned (including timescale) |
| Providing healthy living advice on smoking |
70 |
We are now a healthy living pharmacy. Try and weave in healthy living advice to ALL customers during phone conversations and actually send out healthy lifestyle leaflets with delivered medications.
|
| Providing healthy living advice on physical activity |
23 |
We are now a healthy living pharmacy. Try and weave in healthy living advice to ALL customers during phone conversations and actually send out healthy lifestyle leaflets with delivered medications.
|
| Stock Availability |
1 |
Sometimes there is a national manufacturer’s supply problem which will affect all pharmacies. It is best to get in touch with the manufacturer and get an estimated date, have a discussion with the prescriber for an alternative if available, keeping patient involved at all stages.
|
Pharmacy response to respondent's additional comments.
| Areas within control of the pharmacy |
Areas outside the control of the pharmacy |
|
We are now a healthy living pharmacy. Healthy living advice will be provided to ALL customers during phone conversations and actually send out healthy lifestyle leaflets with delivered medications.
|
Stock availability - Sometimes there is a national manufacturer’s supply problem which will affect all pharmacies.
|
Age range of respondents
| 16-19 |
20-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
| 6% |
10% |
13% |
38% |
15% |
8% |
10% |
Profile of respondents.
| This is the pharmacy that the respondent chooses to visit if possible |
This is one of several pharmacies that the respondent uses |
This pharmacy was just convenient on the day for the respondent |
| 76% |
21% |
1% |
