Community Pharmacy Patient Questionnaire (CPPQ) Results 2018

Survey Questions and Scores April 2018

Top Areas of Performance

Question % of Respondents Satisifed with the service
The Staff Overall 100
Being polite and taking the time to listen to what you need 100
The service you received from the Pharmacist 100
Providing an efficient service 100
Providing advice on a current health problem or a longer term health condition 100
If you had a prescription delivered today, how satisfied were you with the time it took to provide your prescription 99

Areas in greatest need for improvement

Question % of respondents dissatisfied with service Action taken or planned (including timescale)
Providing healthy living advice on smoking 70

We are now a healthy living pharmacy. Try and weave in healthy living advice to ALL customers during phone conversations and actually send out healthy lifestyle leaflets with delivered medications.

Providing healthy living advice on physical activity 23

We are now a healthy living pharmacy. Try and weave in healthy living advice to ALL customers during phone conversations and actually send out healthy lifestyle leaflets with delivered medications.

Stock Availability 1

Sometimes there is a national manufacturer’s supply problem which will affect all pharmacies. It is best to get in touch with the manufacturer and get an estimated date, have a discussion with the prescriber for an alternative if available, keeping patient involved at all stages.

Pharmacy response to respondent's additional comments.

Areas within control of the pharmacy Areas outside the control of the pharmacy

We are now a healthy living pharmacy. Healthy living advice will be provided to ALL customers during phone conversations and actually send out healthy lifestyle leaflets with delivered medications.

Stock availability - Sometimes there is a national manufacturer’s supply problem which will affect all pharmacies.

Age range of respondents

16-19 20-24 25-34 35-44 45-54 55-64 65+
6% 10% 13% 38% 15% 8% 10%

Profile of respondents.

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
76% 21% 1%